Customer Service Representative

The Customer Support & Operations Executive will play a vital role in managing customer interactions across various communication channels including calls, emails, WhatsApp, and Instagram/Meta. This position focuses on ensuring timely resolution of customer queries, handling order confirmations, and supporting accurate inventory management. The ideal candidate will be proactive in addressing customer concerns, maintaining smooth operations, and contributing to overall customer satisfaction.

Key Responsibilities

- Handle incoming and outgoing calls efficiently, minimizing missed or unresolved calls.
- Manage pending order confirmations and address paid out-of-stock (OOS) orders from the previous day.
- Respond to customer emails promptly within established timelines.
- Monitor and reply to direct messages on Instagram/Meta to maintain active engagement.
- Track and resolve pending WhatsApp chats to ensure no customer inquiry is left unattended.
- Ensure timely processing of prepaid out-of-stock orders.
- Update the WhatsApp product catalog weekly to reflect accurate and current product availability.
- Resolve all types of customer complaints quickly and effectively.
- Clear end-of-day queries across Instagram, WhatsApp, and email platforms to maintain operational flow.
- Manage international order-related issues and provide weekly status updates.
- Conduct customer calls related to orders, returns, and follow-ups to enhance customer experience.
- Support inventory management by providing accurate reporting and timely updates.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1 to 3 years of experience in customer support or operations roles.
- Strong verbal and written communication skills, with proficiency in English and Urdu preferred.
- Proficiency in MS Office applications, particularly Excel and Word, along with familiarity with CRM tools.
- Ability to multitask effectively and manage multiple communication channels simultaneously.
- A problem-solving mindset with strong attention to detail.

Compensation and Work Location

The position offers a monthly salary of Rs40,000. The role requires in-person attendance at the designated work location.

This opportunity is well-suited for candidates who are organized, customer-focused, and capable of handling diverse communication platforms while supporting operational efficiency.