Posted Sep 25, 2026 29 views
We are seeking a dedicated Customer Service Representative to join our team at a leading US healthcare BPO located on Main Shahra-e-Faisal, Karachi. This is a full-time, onsite position with working hours from 6:00 PM to 3:00 AM PKT, Monday through Friday. The role involves directly interacting with patients and customers, providing exceptional service through inbound and outbound calls. The successful candidate will play a vital role in managing appointments, addressing queries, and ensuring a smooth communication flow between patients and healthcare departments. The monthly salary for this position ranges between PKR 80,000 and 90,000.
Key Responsibilities
- Handle inbound calls from patients and customers professionally and efficiently.
- Route calls to the appropriate departments to ensure timely resolution.
- Manage and confirm patient appointments accurately.
- Conduct outbound follow-up calls to engage patients and support service continuity.
- Promote patient engagement and upsell relevant healthcare services when appropriate.
- Maintain detailed call logs and documentation in compliance with company standards.
- Adhere strictly to call etiquette and compliance regulations to uphold service quality.
Required Qualifications
- Fluency in English is essential for effective communication with US-based customers.
- Strong communication skills with the ability to handle customer queries professionally.
- Experience in US customer service or US BPO environments is preferred.
- Proven experience in both inbound and outbound calling is necessary.
- Willingness and ability to work night shifts as per the assigned schedule.
- Basic computer skills including familiarity with CRM systems and data entry.
Preferred Qualifications and Benefits
- Previous experience in healthcare BPO settings is advantageous but not mandatory.
- The role offers a competitive salary package along with other employee benefits.
- Working onsite provides an opportunity to engage directly with a dynamic team and gain valuable experience in the healthcare customer service sector.
This position is ideal for candidates who are motivated, detail-oriented, and eager to contribute to a healthcare-focused customer service environment. If you meet the above criteria and are comfortable working the specified night shift, we encourage you to apply and become part of a growing organization dedicated to patient care and service excellence.
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AEG Consulting
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