Customer Service Representative

HRM RECRUITING AND CONSULTANCY

Karachi , Pakistan

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We are seeking a professional and courteous individual to join our team in a client-facing role based in Karachi. The ideal candidate will be responsible for welcoming walk-in applicants and callers, providing accurate information about our services, and ensuring a smooth and efficient office environment. This position requires excellent communication skills in both English and Urdu, along with the ability to handle client queries and concerns effectively to maintain high customer satisfaction.

Key Responsibilities

Client Engagement: Greet and assist walk-in applicants and callers with a professional and welcoming attitude, creating a positive first impression.

Information Provision: Deliver accurate and clear information regarding services, timelines, and procedures in both English and Urdu, ensuring clients are well-informed.

Query Resolution: Address client concerns and complaints promptly and efficiently, aiming to resolve issues while maintaining a high level of customer satisfaction.

Queue Management: Manage the flow of applicants within the office to maintain order and a professional atmosphere, minimizing wait times and disruptions.

Required Qualifications

Education: A Bachelor’s degree is preferred, ideally in Business Administration, Accounting & Finance, or Travel & Tourism.

Experience: At least 2 years of experience in customer service or a related role is preferred, demonstrating the ability to manage client interactions effectively.

Language Skills: Proficiency in both spoken and written English and Urdu is essential to communicate clearly with diverse clients.

Technical Skills: Basic knowledge of MS Office applications such as Word and Excel, along with proper email etiquette, is required to support daily administrative tasks.

Personal Attributes: The candidate should possess a pleasant personality, strong interpersonal skills, and the ability to remain calm and composed under pressure.

Preferred Qualifications and Benefits

Candidates with prior experience specifically in customer service roles will have an advantage. The position offers a competitive monthly salary starting from Rs65,000. The work location is in person, based in Karachi, providing an opportunity to engage directly with clients and contribute to a professional office environment.

Interested candidates are encouraged to submit their updated CV along with a recent photograph for consideration. This role is ideal for individuals seeking to develop their client service skills within a dynamic and supportive workplace.