Posted Dec 15, 2025 77 views
Northlandz is looking for confident and energetic Call Center Agents to join our night shift team. The ideal candidates will possess excellent English communication skills and a strong customer-focused approach. This role involves managing both inbound and outbound calls efficiently while maintaining professionalism and courtesy. Candidates must be able to work consistently during night hours and contribute positively to the overall customer experience.
Key Responsibilities:
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding Northlandz services, offers, and policies.
- Resolve customer queries and complaints promptly and effectively.
- Maintain detailed and accurate call logs within the system.
- Follow communication scripts when addressing various topics.
- Meet daily and weekly performance targets, including call quality and productivity.
- Collaborate with team members to ensure high levels of customer satisfaction.
- Uphold the company’s values and maintain a positive attitude during all customer interactions.
Required Qualifications:
- Excellent spoken and written English communication skills are mandatory.
- Strong communication, listening, and interpersonal abilities.
- Ability to work consistently during the night shift (8 PM – 5 AM).
- Minimum qualification of a Bachelor’s degree; freshers and last-semester students are welcome to apply.
- Capability to handle pressure and multitask effectively.
- Professional, punctual, and reliable work ethic.
Preferred Qualifications and Benefits:
- Prior experience in a call center or customer support role is advantageous but not required.
- This is a full-time, in-person position.
- Competitive monthly salary ranging from Rs45,000 to Rs70,000.
Northlandz offers a dynamic work environment where customer satisfaction is a top priority. If you are motivated to provide excellent service and thrive in a night shift role, we encourage you to apply.
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