Posted Sep 23, 2026 20 views
We are seeking a confident and professional Customer Service Representative (CSR) to join our team at Rijas Developments, located in Bahria Town. The ideal candidate will play a vital role in managing client communications, addressing inquiries, supporting sales efforts, and maintaining strong relationships with dealers and customers. This full-time position requires a customer-focused individual who can effectively handle multiple communication channels while ensuring a positive experience for all stakeholders.
Key Responsibilities
- Respond promptly and professionally to WhatsApp queries from clients and potential customers.
- Manage inbound customer calls and inquiries, providing accurate information and support.
- Maintain and organize customer documentation and records efficiently.
- Conduct outbound cold calls to prospective clients and leads to generate interest.
- Follow up with leads and customers to assist the sales team and enhance conversion rates.
- Handle UN inbound calls with professionalism and clear communication.
- Provide clients with regular updates on construction projects, including progress and relevant developments.
- Communicate sales-related information, offers, and project details to both prospective and existing clients.
- Maintain strong engagement with dealers through regular communication and follow-ups.
- Coordinate closely with sales and management teams to ensure seamless customer service.
- Uphold a professional and positive customer experience across all communication platforms.
Required Qualifications
- Excellent verbal and written communication skills.
- Confident and professional telephone etiquette.
- Proficiency in both English and Urdu languages.
- Strong customer service and interpersonal skills.
- Ability to manage multiple conversations and tasks simultaneously.
- Organized, punctual, and target-driven approach to work.
Preferred Qualifications and Benefits
Previous experience in customer service roles such as CSR, customer support, telesales, or within the real estate sector will be considered an advantage. Candidates who are energetic, enjoy interacting with people, and are motivated to contribute to a dynamic team environment will find this role rewarding.
If you are enthusiastic about delivering exceptional customer service and thrive in a fast-paced setting, we encourage you to apply and become a valuable part of our growing team.
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Job Details
Rijas Enterprises
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