Posted Sep 23, 2026 64 views
E-Dental Mart, Pakistan’s first dedicated online dental store, offers a comprehensive range of original, high-quality dental products at competitive prices. Serving dentists, dental students, and lab personnel, the platform simplifies the purchasing process by categorizing products clearly and providing free delivery across Lahore. The company aims to make modern dental equipment more accessible, especially for dental students who previously relied on international orders.
The Customer Service Representative will be based full-time on-site in Lahore, handling customer inquiries through phone, email, chat, and face-to-face interactions. This role involves providing accurate information about products, orders, and deliveries while resolving customer issues efficiently. Responsibilities include processing orders, managing returns and exchanges, maintaining customer records, coordinating with warehouse and logistics teams, and assisting customers in navigating the online platform. The representative is expected to maintain a professional and solution-oriented approach to ensure a positive customer experience.
Key Responsibilities
- Respond promptly and courteously to customer inquiries via multiple channels including phone, email, chat, and in-person.
- Provide clear and accurate information regarding product details, order status, and delivery timelines.
- Process customer orders, returns, and exchanges efficiently while ensuring accuracy in documentation.
- Maintain up-to-date and accurate customer records in the system.
- Collaborate with warehouse and logistics teams to ensure timely order fulfillment and delivery.
- Assist customers in navigating the online platform to enhance their shopping experience.
- Follow up on outstanding customer requests to ensure resolution and satisfaction.
- Uphold a professional, helpful, and solution-focused attitude to contribute to a positive customer experience.
Required Qualifications
- Proven experience in customer service or similar frontline roles, demonstrating strong customer support skills.
- Excellent verbal and written communication skills in English and relevant local languages.
- Proficiency with computers, online platforms, and basic office software for order processing and record-keeping.
- Strong problem-solving skills, attention to detail, and the ability to manage multiple customer requests efficiently.
- Ability to work on-site in Lahore and collaborate effectively with cross-functional teams.
- Commitment to delivering consistent, high-quality customer interactions focused on satisfaction.
- Fresh graduates with degrees such as BS, B.Com, or BBA are encouraged to apply.
Preferred Qualifications and Benefits
- Experience in e-commerce or familiarity with dental or medical products is an advantage.
- A relevant diploma or degree related to customer service or the dental industry is preferred.
- Join a professional and growth-oriented work environment that fosters skill development in sales, customer service, and e-commerce.
- Opportunities for career advancement based on performance.
- Attractive sales incentives and bonuses.
- Competitive market salary package.
Location: DHA Phase 1 Link Road, Nishat Colony, Near Moon Banquet Hall, Cantt, Lahore
Job Type: Full-Time, On-Site
Working Hours: 09:30 AM to 06:30 PM
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E-Dental Mart
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