Customer Service Representative

This role involves the daily management and upkeep of a large product catalogue across Amazon and other online marketplaces. Operating within a branded resale and wholesale business model, the focus is on ensuring listing accuracy, compliance, pricing updates, and smooth operational execution. This position is execution-driven and reports directly to the Marketplace Team Lead, emphasizing catalogue maintenance rather than brand development or marketing activities.

Key Responsibilities

Listings & Catalogue Management:
Manage and maintain high-volume product listings on Amazon, eBay, and the company’s Magento-based website. Ensure all listings are accurate, complete, compliant, and correctly priced using existing brand assets. Regularly update product titles, bullet points, specifications, attributes, and pricing as needed. Handle bulk listing updates through flat files and structured templates. Monitor and resolve listing suppressions, errors, and missing attributes promptly. Maintain a high level of accuracy to prevent issues such as listing suppressions, pricing errors, or loss of Buy Box eligibility.

Amazon Seller Central Operations:
Work daily within Amazon Seller Central to manage listings and catalogue data. Raise and manage support cases with Amazon Seller Support for listing, catalogue, and FBA-related issues. Support overall Account Health by addressing listing-level violations and warnings as assigned. Escalate complex or unclear issues to the Marketplace Team Lead rather than making independent decisions.

Inventory & Returns Support:
Assist with FBA-related listing tasks, including SKU setup issues, resolving stranded inventory, and correcting listing-related FBA errors. Monitor returns-related listing problems and escalate recurring trends when necessary.

Cross-Platform Execution:
Ensure consistency of listings and pricing across Amazon, eBay, and Magento platforms. Follow established Standard Operating Procedures (SOPs) and operational processes to maintain catalogue stability and accuracy.

Required Qualifications

Bachelor’s degree is required. Candidates should have 2 to 4 years of hands-on experience managing Amazon listings, ideally within large or complex catalogues. A strong, daily working knowledge of Amazon Seller Central is essential. Experience with flat files, bulk uploads, and listing templates is necessary. A basic understanding of Amazon’s listing policies and compliance requirements is important. Proficiency in Microsoft Excel and strong written and verbal communication skills in English are required. The role demands a detail-oriented, process-driven, and execution-focused mindset.

Preferred Qualifications

Experience managing eBay listings is advantageous. Familiarity with Magento-based e-commerce platforms is preferred. Prior experience working within a branded resale or wholesale Amazon model will be considered a strong asset.

This position offers the opportunity to work in a fast-paced environment focused on operational excellence and catalogue accuracy across multiple marketplaces.