Customer Service Representative

We are seeking a dedicated Customer Support Agent to join our team at our office located on PIA Road, Johar Town, Lahore. This full-time, office-based role requires working six days a week and offers a competitive salary ranging from PKR 60,000 to 70,000, depending on spoken English proficiency and experience. The ideal candidate will have at least one year of experience in international customer support, specifically with British clients, and possess strong communication skills to effectively engage with customers from diverse backgrounds.

Key Responsibilities
- Understand and address customer needs by providing accurate information and ensuring a high level of customer satisfaction.
- Collaborate closely with internal teams to resolve customer issues promptly and contribute to improving overall service quality.
- Consistently meet performance targets related to call handling efficiency and service standards.

Required Qualifications
- Minimum of one year experience in call support or customer service within an international context.
- Proven experience working with British clients is mandatory.
- Ability to manage high call volumes while maintaining professionalism and composure.
- Excellent verbal communication, persuasion, and problem-solving skills.
- Proficiency in using CRM systems and call-handling software.

Preferred Qualifications
- Ability to work independently in a fast-paced environment.
- Strong organizational skills and the ability to multitask effectively.

Please note, this position is strictly office-based and not remote. Candidates must be able to work from our Johar Town, Lahore office.