Customer Service Representative

We are looking for a motivated Customer Service Representative based in Lahore to join our team. This role focuses on enhancing customer satisfaction and driving sales by managing both inbound and outbound calls. The ideal candidate will be responsible for resolving customer inquiries, addressing complaints, and building strong, lasting relationships with clients. This position requires professionalism, effective communication, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities:
- Improve lead conversion rates from multiple channels including social media, website, and WhatsApp.
- Address and resolve customer complaints and issues promptly and effectively.
- Manage inbound and outbound calls with a professional and courteous approach.
- Conduct follow-up communications via calls or emails to ensure customer satisfaction.
- Provide customers with accurate and relevant product information.
- Build and maintain strong client relationships to encourage repeat business.
- Collaborate with team members to enhance overall service delivery and customer experience.

Required Qualifications:
- Strong communication skills, both verbal and written.
- Previous experience working in a call center environment.
- Ability to multitask and perform well under pressure.
- Excellent problem-solving abilities.
- Experience specifically in sales call centers.
- Proven track record of working in target-driven roles.

Preferred Qualifications and Benefits:
This is a full-time, in-person position located in Johar Town, Lahore. The monthly salary ranges from Rs50,000 to Rs60,000. Candidates with a proactive attitude and a passion for customer service will thrive in this role. Working closely with a supportive team, you will have the opportunity to develop your skills and contribute to the company’s growth.

If you are eager to take on a challenging and rewarding customer service role that emphasizes both sales and client satisfaction, we encourage you to apply.