Customer Service Representative

We are seeking a confident and professional Customer Service Representative to join our expanding team in Lahore. This role offers the opportunity to work directly with UK-based clients and candidates within an established UK recruitment company that has over 22 years of industry experience. The position is office-based in Defence Phase 4, Lahore, with working hours from Monday to Friday, 1:00 PM to 10:00 PM PKT. Fluency in spoken English and the confidence to communicate effectively with UK clients over the phone are essential for success in this role. This is an exciting chance to develop your career in an international business environment while building strong professional relationships.

Key Responsibilities
- Serve as a primary point of contact for UK clients and candidates, representing the company with professionalism and excellent customer service.
- Contact UK-based clients directly to discuss their requirements, respond to inquiries, and maintain ongoing professional relationships.
- Communicate effectively with clients and candidates via telephone and email.
- Conduct follow-up calls to clients and candidates as needed to ensure smooth communication and service delivery.
- Handle inquiries by providing clear, helpful, and professional responses.
- Build rapport quickly and maintain strong working relationships with clients and candidates.
- Keep accurate records of all calls, communications, and follow-ups to support team coordination.
- Assist the recruitment team with daily coordination and administrative tasks to ensure efficient operations.

Required Qualifications
- Fluent spoken English is absolutely essential.
- Confidence in speaking with UK-based clients and candidates over the phone.
- Excellent verbal and written communication skills.
- A professional telephone manner combined with strong customer service skills.
- A friendly and proactive personality with the ability to build rapport quickly.
- Strong interpersonal and relationship-building skills.
- Ability to work full-time from the Defence Phase 4, Lahore office during the specified hours.

Preferred Qualifications and Benefits
- Previous experience in customer service, call centers, recruitment, sales, or other client-facing roles is preferred.
- Competitive salary starting from PKR 100,000 per month.
- Health insurance included as part of the employee benefits package.
- Annual leave to support a healthy work-life balance.
- Opportunities for career progression within a well-established UK recruitment business.
- Professional training and ongoing development to enhance your skills.
- Direct exposure to UK clients and the international recruitment market.
- A supportive working environment that fosters the development of valuable professional skills.
- The chance to build a long-term career with a company that has a strong reputation and over two decades of experience in the UK recruitment industry.

If you are fluent in English, enjoy engaging with people, and feel confident communicating directly with UK clients, this role offers a rewarding career path. Join our growing Lahore team and take the next step in your professional journey.