Customer Service Representative

This is an office-based position requiring candidates to work onsite during evening hours. The role involves supporting a U.S.-based education and certification institute for real estate professionals by managing inbound calls and emails related to events, promotions, educational courses, and account troubleshooting. The successful candidate will serve as the voice of the brand, interacting primarily with real estate agents across the United States. Fluency in written and spoken English with a neutral or American accent is essential.

Key Responsibilities:
- Provide dependable and reliable support according to assigned shift schedules.
- Handle customer inquiries via phone, live chat, and email with professionalism and empathy.
- Resolve customer issues by understanding their emotional state and applying appropriate solutions.
- Communicate effectively with internal teams and clients through platforms such as Slack or Microsoft Teams.
- Compose clear, friendly, and professional emails free from grammatical, punctuation, or spelling errors.
- Quickly learn new software tools and subject matter relevant to the client’s business.
- Maintain a high typing speed of at least 55 words per minute to ensure efficient communication.

Required Qualifications:
- Fluent English communication skills with a neutral or American accent, both verbal and written.
- Strong interpersonal skills with the ability to empathize and engage positively with customers.
- Proficiency in professional email writing, with attention to detail and accuracy.
- Experience or ability to communicate effectively via phone, live chat, and email channels.
- Comfortable working onsite in an office environment during evening shifts.
- Ability to adapt quickly to new software and processes.
- Reliable work ethic and commitment to assigned schedules.

Preferred Qualifications and Benefits:
- Competitive market salary with performance-based incentives.
- Fuel allowance provided to support commuting needs.
- A relaxed and trust-based work atmosphere free from micromanagement.
- Opportunities to advance your customer service career by working with diverse international brands.
- Exposure to the latest industry trends, tools, and best practices in customer service.
- Access to mentorship from experienced professionals who offer guidance and support.

Candidates interested in this role are encouraged to apply through LinkedIn. The selection process includes submitting a short assessment and a voice sample. Successful applicants may be invited for a virtual or in-person interview.

HiredSupport is an equal opportunity employer dedicated to making employment decisions based on merit and capability. We prioritize talent, team happiness, and career growth. If you believe you are a good fit for this position, we welcome your application.