Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our After-Sales Service team in Lahore. Our company specializes in home appliances and is committed to providing professional after-sales support, including handling product inquiries, parts availability, maintenance, repairs, and complaint resolution. The ideal candidate will play a vital role in ensuring a seamless and positive customer experience by addressing customer needs promptly and professionally. This is a full-time, on-site position offering a competitive monthly salary ranging from PKR 40,000 to 50,000, with an 8-hour workday.

Key Responsibilities
- Respond to customer inquiries via phone, WhatsApp, and other communication channels promptly and courteously.
- Address questions related to parts availability, stock, service, and repairs efficiently.
- Manage and resolve customer complaints with professionalism and empathy.
- Communicate clearly about service delays, pending requests, and expected timelines to keep customers informed.
- Follow up consistently with customers until their issues are fully resolved.
- Coordinate effectively with internal departments such as Service, Parts, and Sales to ensure smooth operations.
- Maintain accurate and up-to-date records of customer interactions, complaints, follow-ups, and service updates.
- Handle customer contracts and service commitments with professionalism and attention to detail.
- Escalate technical or high-priority issues to the appropriate department promptly.
- Build and maintain strong customer relationships to enhance satisfaction and loyalty.

Required Qualifications
- At least one month of relevant experience in a customer service role.
- Polite, professional, soft-spoken, and well-organized demeanor.
- Excellent communication and interpersonal skills to interact effectively with customers and team members.
- Strong skills in handling customer complaints and providing satisfactory resolutions.
- Customer-service-oriented attitude with basic computer proficiency.
- Responsible, confident, and professional when engaging with customers.

This role offers an excellent opportunity for individuals looking to develop their career in customer service within the home appliance industry. Candidates who are motivated, detail-oriented, and committed to delivering exceptional service will find this position rewarding.

If you meet the above requirements and are interested in joining our team, please prepare your updated CV for submission through the appropriate application channels.