Customer Service Representative

Paramount Tourism Club, a dynamic and growing travel company based in Bahria Town, Lahore, is seeking a motivated Travel Sales Executive with strong closing skills to join their expanding sales team. This full-time, on-site role offers a competitive fixed salary along with performance-based commissions. The ideal candidate will be confident, persuasive, and capable of independently managing customer inquiries, negotiating effectively, and converting leads into confirmed bookings. With a focus on domestic travel and upcoming international tourism expansion, this position provides an excellent opportunity for career growth within the travel industry.

Key Responsibilities
- Manage inbound travel inquiries via WhatsApp, phone calls, and social media platforms.
- Understand customers’ travel needs, budgets, and preferences to recommend suitable domestic tour packages.
- Prepare detailed quotations and clearly explain itineraries, pricing, and package inclusions.
- Convert qualified leads into confirmed and paid bookings by effectively negotiating while maintaining company pricing and profitability.
- Follow up with potential customers, handle sales objections, and close deals.
- Maintain accurate records of leads, booking statuses, and daily sales reports.
- Coordinate with the operations team to ensure smooth booking execution.
- Support sales activities related to the company’s upcoming international tourism offerings.

Required Qualifications
- Minimum of 1 year of relevant sales experience, with proven ability to close deals.
- Experience in travel and tourism, hospitality, telesales, or other customer-facing sales roles is highly preferred.
- Strong verbal and written communication skills in both Urdu and English.
- Confidence in customer interaction, negotiation, and objection handling.
- Ability to convert inquiries received via WhatsApp and phone into confirmed bookings.
- Comfortable working towards sales targets and earning performance-based incentives.
- Basic proficiency with WhatsApp Business, Excel or Google Sheets, and CRM software.
- Availability to work full-time on-site in Bahria Town, Lahore.

Preferred Qualifications and Benefits
- Fixed monthly salary of PKR 45,000 plus attractive performance-based commissions.
- Opportunity to grow professionally within an expanding travel company.
- Exposure to both domestic travel markets and upcoming international tourism ventures.
- Supportive and performance-driven work environment fostering career development.

Candidates interested in this role are encouraged to apply through LinkedIn with an updated CV. When applying, please include details about your relevant sales experience, the types of products or services you have sold, your experience handling customer inquiries and closing deals, and your availability to join. Paramount Tourism Club values genuine sales ability, excellent customer service, and a results-oriented mindset.

This is an excellent opportunity for sales professionals passionate about travel and tourism to join a company poised for growth and innovation in the industry.