Customer Service Representative

Paramount Tourism Club, a dynamic travel and tourism company based in Bahria Town, Lahore, is seeking a motivated Travel Sales Executive specializing in closing sales. This full-time, on-site role offers a competitive fixed salary of PKR 45,000 per month plus performance-based commissions. The ideal candidate will have 1 to 3 years of relevant sales experience and be confident in managing customer inquiries, negotiating effectively, and converting leads into confirmed bookings. As the company expands its domestic and international tourism offerings, this position plays a crucial role in driving sales growth and delivering exceptional customer service.

Key Responsibilities
- Manage inbound travel inquiries via WhatsApp, phone calls, and social media channels.
- Assess customer travel needs, budgets, and preferences to recommend appropriate domestic tour packages.
- Prepare detailed quotations and clearly explain itineraries, pricing, and inclusions to customers.
- Convert qualified leads into confirmed, paid bookings while maintaining company profitability.
- Negotiate effectively with customers, handling objections and closing deals confidently.
- Follow up consistently with potential clients to nurture leads and secure bookings.
- Maintain accurate records of leads, booking statuses, and daily sales reports.
- Collaborate with the operations team to ensure smooth execution of bookings.
- Support sales initiatives related to the company’s upcoming international tourism expansion.

Required Qualifications
- Minimum of 1 year of proven sales experience with a strong track record of closing deals.
- Experience in travel and tourism, hospitality, telesales, or other customer-facing sales roles is highly preferred.
- Excellent verbal and written communication skills in both Urdu and English.
- Strong negotiation skills and confidence in handling customer objections.
- Ability to convert inquiries received through WhatsApp and phone into confirmed bookings.
- Comfortable working under sales targets and motivated by performance-based incentives.
- Basic proficiency in WhatsApp Business, Microsoft Excel or Google Sheets, and CRM software.
- Willingness and ability to work full-time on-site in Bahria Town, Lahore.

Preferred Qualifications and Benefits
- Opportunity to grow professionally within an expanding travel company.
- Exposure to both domestic travel packages and upcoming international tourism markets.
- Competitive fixed salary combined with attractive performance-based commissions.
- Supportive work environment focused on performance and career development.
- Chance to contribute to a growing sales team and be part of an exciting industry.

Interested candidates are encouraged to apply through LinkedIn with an updated CV. Please include details about your relevant sales experience, the types of products or services you have sold, your experience handling customer inquiries and closing sales, and your availability to join. Paramount Tourism Club values genuine sales ability, excellent customer service, and a results-driven mindset.

This is an excellent opportunity for a sales professional looking to advance their career in the travel and tourism sector while working in a vibrant and supportive environment.