Customer Service Representative - Last Mile Operations

We are seeking a dedicated and experienced Customer Service Representative for Last Mile Operations to join our team in Karachi. This role focuses on supporting and optimizing delivery operations for our US-based clients. The ideal candidate will have practical experience in logistics, excellent coordination skills, and strong English communication abilities. This position requires working rotational shifts and managing daily delivery center activities to ensure smooth and timely operations.

Key Responsibilities:
- Coordinate with drivers to efficiently manage pickup and delivery schedules.
- Oversee daily operations at the delivery center to maintain workflow and productivity.
- Address and resolve delivery-related issues, delays, and escalations promptly to ensure customer satisfaction.
- Plan routes effectively and distribute loads to optimize delivery efficiency.
- Manage the onboarding process for 1099 delivery drivers as needed.
- Monitor load management to ensure timely and efficient deliveries.

Required Qualifications:
- 1 to 3 years of experience in US logistics or last mile operations.
- Strong verbal and written English communication skills.
- Ability to work in rotational shifts, including evening and night hours.
- Excellent problem-solving skills and the ability to coordinate effectively with multiple stakeholders.

This role is based in PECHS Block 6, Shahrah-e-Faisal, Karachi. The work schedule includes rotational shifts from 4:30 PM to 1:30 AM and 12:00 AM to 9:00 AM, with six working days per week. The salary range is PKR 100,000 to 120,000, depending on experience.

If you are motivated to contribute to a dynamic logistics environment and meet the above criteria, we encourage you to apply.