Posted Apr 13, 2026 57 views
Prime Kingdom Pvt. Ltd. is looking for a dedicated and customer-oriented Floor Agent to join our Contact Center team. The successful candidate will manage customer interactions by providing clear information about products and services, resolving inquiries efficiently, and ensuring a smooth and positive customer experience. This role requires addressing customer concerns, recommending suitable solutions from our company and client offerings, and maintaining high service standards to maximize customer satisfaction.
Key Responsibilities
- Provide accurate and clear information about products and services to customers contacting the call center.
- Handle customer complaints promptly and professionally, ensuring resolution within agreed service levels.
- Maintain high customer satisfaction from the initial contact through to final resolution.
- Suggest improvements to enhance team performance and operational efficiency to senior management.
- Follow all company policies, procedures, and service standards as set by management.
- Accurately document customer orders, complaints, queries, and feedback in the system.
- Take ownership of customer concerns to ensure First Call Resolution (FCR).
- Stay informed about company products, services, and client policies.
- Actively participate in team meetings, training sessions, and refresher courses.
- Manage a high volume of incoming calls while maintaining professionalism in all interactions.
- Coordinate with clients and internal teams to ensure smooth order processing and timely delivery.
Required Qualifications
- Bachelor’s Degree is mandatory.
- Strong knowledge of CRM systems.
- Excellent communication skills, with fluency in English preferred.
- Customer-focused mindset with strong problem-solving abilities.
- Professional attitude demonstrating empathy and patience.
- Basic computer proficiency.
- Attention to detail with a quality-focused approach.
- Ability to handle multiple calls and tasks efficiently.
Preferred Qualifications and Benefits
- The role involves evening shifts in a high call volume environment, requiring quick and effective responses.
- Benefits include subsidized lunch, commissions and incentives on leads signed, recreational activities, company treats and events, and performance-based bonuses linked to KPI achievements.
- This is a full-time, in-person position offering a monthly salary range of Rs35,000 to Rs50,000.
Prime Kingdom Pvt. Ltd. provides a dynamic work environment where motivated individuals can grow professionally while contributing to outstanding customer service standards.
Skills
Job Details
Prime Kingdom Pvt
What is your Competitive Advantage?
Similar Job Titles
Customer Service & Administration Representative (UK Based)
B2B Sales Executive – Night Shift (US Tech / Outbound) ON SITE
IT Sales and Customer Enquiries Executive
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Muzammil Baig
Digital Marketing Manager
IT Services Group
