Customer Service Representative

FCSX is seeking a motivated and customer-focused Customer Service Representative (CSR) to join their team in Rawalpindi. This full-time role involves managing customer inquiries, resolving issues efficiently, and ensuring a positive experience for every client. The position operates from 10:00 AM to 6:00 PM at the Asghar Mall Chowk location. The ideal candidate will demonstrate strong communication skills, professionalism, and a commitment to customer satisfaction while working collaboratively with internal teams.

Key Responsibilities:
- Professionally handle customer calls, messages, and inquiries.
- Respond promptly to customer concerns and provide effective solutions.
- Maintain accurate and up-to-date customer records.
- Coordinate with internal departments to resolve customer issues.
- Follow up with customers as needed to ensure satisfaction.
- Maintain a positive and professional attitude at all times.

Required Qualifications:
- Good communication and interpersonal skills.
- Basic computer literacy, including knowledge of MS Office.
- Ability to communicate professionally in English.
- Customer-focused mindset with strong problem-solving abilities.
- Previous experience in customer service is advantageous but not mandatory.
- Fresh candidates are encouraged to apply.

Preferred Qualifications and Benefits:
- A professional and supportive work environment that fosters growth.
- Opportunities for career advancement within the company.
- Skill development through practical, hands-on experience.
- Competitive salary package.

If you are enthusiastic about delivering excellent customer service and eager to grow your career in a dynamic setting, FCSX welcomes your application.