Customer Service Representative

Bali Tech is seeking a dedicated Customer Service Representative to join their team on a full-time, on-site basis in Rawalpindi, Pakistan. This role is ideal for entry-level candidates, including fresh graduates, who possess strong communication skills and are eager to develop their career in customer service. The position operates during the morning shift and offers a competitive salary range between PKR 50,000 and PKR 150,000.

Key Responsibilities
- Handle customer inquiries and provide timely, accurate information regarding products and services.
- Resolve customer complaints and issues with professionalism and efficiency.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction and smooth service delivery.
- Follow company policies and procedures to uphold service quality standards.
- Continuously improve communication skills and product knowledge to enhance customer experience.

Required Qualifications
- Less than one year of professional experience in customer service or related fields is acceptable.
- Fresh candidates with excellent verbal and written communication skills are encouraged to apply.
- Ability to work effectively in a team environment and handle customer interactions with patience and empathy.
- Basic computer skills and familiarity with common office software.
- Willingness to work on-site during morning shift hours in Rawalpindi.

Preferred Qualifications and Benefits
- Prior experience in a customer-facing role is advantageous but not mandatory.
- Opportunity for career growth within the company based on performance.
- Competitive salary package ranging from PKR 50,000 to PKR 150,000, reflecting skills and experience.
- Supportive work environment focused on employee development and customer satisfaction.

This position offers a valuable opportunity for individuals starting their career in customer service to gain hands-on experience in a dynamic and supportive setting. Candidates who are enthusiastic, communicative, and eager to learn are encouraged to apply.