Customer Service Representative

We are looking for a highly motivated and results-oriented B2B Tele Sales Representative to join our dynamic sales team. In this role, you will be responsible for generating qualified leads by reaching out to businesses across the USA and Canada to promote our Virtual Assistant (VA) services. You will play a crucial part in the early stages of the sales process by identifying key decision-makers, navigating gatekeepers, and securing Zoom appointments for the closing team to finalize deals.

Key Responsibilities
- Engage with prospective B2B clients in the US and Canadian markets through outbound calls.
- Effectively present and pitch the company’s Virtual Assistant services to business owners.
- Schedule and confirm qualified Zoom meetings for the closing team to pursue.
- Maintain consistent follow-up communication with leads to maximize appointment conversion rates.
- Collaborate closely with the closing team to ensure a seamless handover of qualified leads.

Required Qualifications
- Minimum of 3 years’ experience in the BPO industry, specifically in cold calling or telesales roles.
- Bachelor’s degree is preferred but not mandatory.

Preferred Qualifications and Benefits
- Competitive base salary ranging from PKR 80,000 to 150,000.
- Performance-based bonuses including PKR 25,000 for the second signup, PKR 35,000 for the third, and PKR 50,000 for the fourth signup.
- Additional monthly incentive of PKR 10,000 upon achieving KPIs (10 valid meetings and 1 full-time signup).
- Paid time off to support work-life balance.
- Opportunities for professional development and career advancement within the company.
- Participation in team-building activities and company-sponsored trips.
- A stimulating and innovative work environment that encourages growth.
- Performance-based promotions to recognize and reward high achievers.

Key Performance Indicators (KPIs)
- Number of valid Zoom appointments booked (target: 10 valid meetings and 1 full-time signup).
- Quality and relevance of leads generated.
- Contribution to closed deals, with incentives and commissions applicable based on performance.

Work Schedule and Location
- Office hours are from 8:00 PM to 5:00 AM, Monday through Friday.
- The office is located at Plot 100A, Spring North Bahria Town Phase-7, Rawalpindi.

This role offers a unique opportunity to be part of a growing company that values dedication and results. If you have a strong background in B2B telesales and are driven to exceed targets, this position provides a rewarding career path with attractive incentives and a supportive work culture.