Customer Service Representative - Travel & Tour

Optimum Advisory (businesses Optimized)

Karachi , Pakistan

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Posted 2 days ago 10 views Report Job

We are seeking a well-presented, courteous, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for promoting and selling international tour packages, with a particular focus on Europe, while providing excellent service to individual and group customers. This role requires strong communication skills, a professional demeanor, and the ability to build lasting relationships with clients and partners.

Key Responsibilities
- Visit institutions and businesses to introduce and promote international tours and travel packages.
- Respond promptly and accurately to customer inquiries regarding tour packages, itineraries, pricing, bookings, and travel requirements.
- Actively promote and sell Europe tour packages to both individual travelers and groups.
- Develop and maintain strong relationships with schools, clients, and travel partners to enhance business opportunities.
- Follow up with prospective clients to convert inquiries into confirmed bookings.

Required Qualifications
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- A well-dressed, presentable, courteous, and professional personality that reflects the company’s values.
- Strong customer service, interpersonal, and sales skills, with the ability to present videos or seminars at events or corporate gatherings.
- Bachelor’s degree in a relevant field.
- Experience of 2-3 years working in an international tour or travel company is preferred.
- Knowledge of international tours, especially those focused on Europe, will be beneficial.

This position offers the opportunity to work in a dynamic environment where your communication and sales skills will directly contribute to the growth of the company. If you are passionate about travel and enjoy engaging with diverse clients, this role will allow you to leverage your expertise and build a rewarding career in the travel industry.