CUSTOMER SERVICE REPRESENTATIVE(CSR)/ REAL ESTATE CALLING AGENT

We are seeking a professional and energetic Customer Service Representative (CSR) to join our real estate team in [City, Pakistan]. The ideal candidate will serve as a key point of contact for potential and existing clients, understanding their property needs and providing accurate information about our offerings. This role requires excellent communication skills, a positive attitude, and the ability to manage customer inquiries effectively while supporting sales and customer satisfaction goals. The position is full-time and offers a competitive salary along with attractive incentives.

Key Responsibilities
- Handle customer inquiries via phone calls, WhatsApp, social media, and other communication channels.
- Respond promptly and professionally to leads.
- Understand clients’ property requirements, budgets, and preferences.
- Provide accurate details about available properties, projects, payment plans, and related services.
- Schedule property visits and coordinate appointments with the sales team.
- Follow up regularly with potential clients to maintain engagement.
- Maintain and update customer and lead records using CRM software or company databases.
- Collaborate with sales and marketing teams to ensure smooth lead management.
- Address customer concerns and resolve basic issues professionally.
- Maintain a high standard of customer service and build long-term client relationships.
- Achieve assigned targets related to customer service, follow-ups, and lead conversion.
- Prepare basic reports on calls, leads, follow-ups, and customer interactions.

Required Qualifications
- Minimum Intermediate education; Bachelor’s degree preferred.
- 1–2 years of experience in customer service, telesales, real estate, or a related field is preferred.
- Excellent verbal and written communication skills in English and Urdu.
- Confident and professional telephone manner.
- Proficient in MS Office, WhatsApp, email, and basic computer applications.
- Strong follow-up and interpersonal skills.
- Ability to manage multiple customers and tasks efficiently.
- Positive attitude, punctuality, and professional appearance.
- Ability to work independently and collaboratively within a team.

Preferred Qualifications and Benefits
- Experience in the real estate industry.
- Familiarity with customer relationship management (CRM) systems.
- Background in lead generation or telesales.
- Strong negotiation and persuasion skills.
- Target-oriented and results-driven mindset.

We offer a competitive salary package along with performance-based incentives and bonuses. Our professional and supportive work environment encourages training and career development, providing opportunities for growth within the real estate sector. This position requires in-person attendance at our office location.

Pay range: Rs35,000.43 - Rs45,000.07 per month.

If you are motivated to join a growing real estate team and meet the qualifications above, we encourage you to apply with an updated CV.