Customer Service Sales Representative

Propstar Technologies is seeking a dedicated and customer-oriented Customer Service Sales Representative to join our expanding team. The ideal candidate will possess excellent communication skills, a positive demeanor, and the ability to manage customer inquiries and concerns with professionalism and efficiency. This role requires someone who can deliver accurate information, maintain customer satisfaction, and collaborate effectively with internal teams to resolve issues.

Key Responsibilities
- Manage customer inquiries via phone, email, and other communication channels.
- Provide timely and accurate assistance to customers.
- Address and resolve customer concerns in a professional manner.
- Ensure a high level of customer satisfaction is maintained.
- Conduct follow-ups with customers when necessary.
- Keep detailed and accurate records of all customer interactions.
- Coordinate with relevant departments to resolve customer issues promptly.

Required Qualifications
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving capabilities.
- Professional and positive attitude toward customers and colleagues.
- Ability to efficiently handle multiple customer queries simultaneously.
- Strong interpersonal skills and effective communication.
- Capacity to work independently and collaboratively within a team.
- Previous experience in customer service or call center environments is advantageous.

Preferred Qualifications and Benefits
- Competitive salary package.
- Performance-based incentives to reward outstanding work.
- Supportive and collaborative work culture.
- Opportunities for career advancement and professional development.
- Access to training programs to enhance skills and knowledge.
- Exposure to international clients and diverse markets.

Job Details
Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift: 7:00 PM – 4:00 AM
Working Days: Monday to Friday
Job Type: On-site

This position offers a chance to be part of a dynamic team in a growing company, where your contributions directly impact customer satisfaction and business success. If you are motivated, customer-focused, and ready to take on new challenges, Propstar Technologies welcomes your application.