Customer Service Sales Representative

Propstar Technologies is seeking a Customer Service Sales Representative to join our dedicated customer-focused team. The ideal candidate will communicate confidently, understand customer needs, and deliver effective solutions professionally. This role involves engaging with customers across multiple communication channels to ensure their concerns are addressed promptly and satisfactorily.

Key Responsibilities
- Respond promptly to customer queries and support requests.
- Provide clear, accurate, and helpful information to customers.
- Identify customer issues and offer appropriate solutions.
- Follow up on unresolved queries to ensure resolution.
- Record and maintain detailed documentation of customer interactions.
- Escalate complex issues to the relevant departments when necessary.
- Coordinate with internal teams to facilitate timely problem-solving.
- Maintain high standards of service quality and customer satisfaction.

Required Qualifications
- Strong verbal and written communication skills.
- Customer-focused mindset with a solution-oriented approach.
- Professional and confident communication style.
- Excellent attention to detail and organizational abilities.
- Previous experience in Customer Support, BPO, or Call Center environments is advantageous.

Preferred Qualifications and Benefits
Propstar Technologies offers a professional and supportive work environment where you can enhance your communication, customer service, and professional skills. You will have the opportunity to work with international clients, gaining valuable experience in a dynamic setting.

Position Details
Location: Main Shahrah-e-Faisal, PECHS Block 6, Karachi
Shift: 7:00 PM – 4:00 AM
Working Days: Monday – Friday
Work Arrangement: On-site