Customer Service Sales Specialist

TACK Solutions is seeking a confident and customer-focused Customer Service Sales Specialist to join our team in Karachi. This role blends exceptional customer service with sales expertise, requiring strong communication skills, active listening, and the ability to identify and convert sales opportunities. The ideal candidate will be tech-savvy and comfortable engaging with international customers through various digital platforms. This position operates on a night shift schedule and is based onsite at DHA Phase 7.

Key Responsibilities
- Communicate professionally with international customers via calls, emails, and digital channels.
- Understand customer needs and provide timely, effective solutions.
- Manage customer inquiries while ensuring a positive and professional experience.
- Identify sales opportunities during customer interactions and recommend suitable products or services.
- Follow up with prospective and existing customers to support conversions and retention.
- Maintain accurate records of customer interactions, leads, and follow-ups.
- Utilize CRM systems and digital tools to manage customer and sales activities efficiently.
- Coordinate with internal teams to address customer requirements promptly.
- Work towards achieving assigned customer service, sales, and performance KPIs.

Required Qualifications
- Excellent verbal and written English communication skills.
- Strong customer handling, interpersonal, and negotiation abilities.
- Tech-savvy with proficiency in CRM systems and modern communication tools.
- Previous experience in customer service, sales, telesales, customer success, or related fields is preferred.
- Strong problem-solving skills and active listening capabilities.
- Professional and confident when communicating with international customers.
- Target-oriented with effective follow-up and time-management skills.
- Willingness and ability to work night shift hours (8:00 PM – 5:00 AM).

Preferred Qualifications and Benefits
- Competitive salary package ranging from PKR 70,000 to 100,000.
- Exposure to international customers and markets, enhancing professional growth.
- Opportunities for career development within a structured and digitally driven work environment.
- Chance to develop both customer service and sales expertise in a dynamic setting.

If you are confident in customer communication, commercially aware, and comfortable working with digital tools, this role at TACK Solutions offers an excellent opportunity to advance your career. Apply now to become part of a forward-thinking team focused on delivering outstanding customer experiences while driving sales success.