Customer Service Specialist

Located in DHA Phase 7, Lahore, this role offers an opportunity to join a dynamic team as a Customer Care Representative focused on delivering outstanding service to our clientele. The position operates Monday through Saturday, from 10:00 AM to 6:00 PM. We seek a professional, customer-oriented individual who can empathetically engage with customers and uphold the brand’s reputation through exceptional communication and service.

Key Responsibilities
Respond promptly and effectively to customer inquiries received via WhatsApp and Instagram. Address and resolve customer concerns in a timely manner, ensuring satisfaction. Maintain a polite, warm, and professional tone in all interactions to foster positive relationships. Demonstrate patience, empathy, and professionalism when handling customer issues. Consistently deliver excellent customer service to enhance the overall brand experience.

Required Qualifications
A Bachelor’s or Master’s degree in a relevant field is essential. Candidates must possess excellent written and verbal communication skills. Strong customer-handling capabilities and problem-solving skills are necessary to manage diverse customer needs. A professional, polite, and empathetic communication style is critical for success in this role. Previous experience in customer care is preferred to ensure familiarity with customer service dynamics.

Preferred Qualifications and Benefits
Experience in the aesthetic, skincare, or hair care industry is considered an advantage, as it will help in understanding the product range and customer expectations better. Interested candidates who meet the above criteria are encouraged to apply and contribute to a positive and professional customer service environment.