Customer Service Specialist

Zdigitizing LLC is a global provider of professional embroidery digitizing and vector art services. We are seeking an experienced Customer Service Representative (CSR) Caller to join our remote team. This full-time, permanent position involves working a fixed night shift from 8:00 PM to 5:00 AM Pakistan Standard Time. The ideal candidate will possess excellent English communication skills and the ability to engage professionally with US-based clients, ensuring a high standard of customer service and support.

Key Responsibilities
- Handle inbound customer calls efficiently and professionally.
- Conduct outbound calls for customer follow-ups and service-related inquiries.
- Communicate clearly with US-based clients regarding services, pricing, orders, and any customer concerns.
- Resolve customer queries and complaints while maintaining exceptional service standards.
- Maintain accurate records of customer interactions, call logs, and follow-up details.
- Coordinate with relevant internal departments to address and resolve customer issues.
- Adhere to company communication guidelines and customer service protocols.

Required Qualifications
- 1 to 2 years of relevant experience in call support, with strong expertise in inbound call handling.
- Experience in outbound calling is an advantage.
- Previous experience working with US-based or international clients is preferred.
- Excellent verbal communication skills in English, with a clear and professional accent suitable for US clients.
- Strong listening, comprehension, and conversation management abilities.
- Confidence in managing customer inquiries and handling difficult conversations effectively.
- Proficient in customer handling, problem-solving, and conflict resolution.
- Ability to multitask and manage calls in a professional manner.
- Fast and accurate typing skills.

Preferred Qualifications and Benefits
- A working laptop or desktop computer with a stable, high-speed internet connection is required.
- A quiet and professional workspace conducive to handling calls is essential.
- Willingness to commit to a minimum contract period of 1 to 2 years.
- Salary range between PKR 50,000 and 75,000 per month, with additional performance-based incentives.
- Opportunities for career growth within the company.

This role offers a unique opportunity to work remotely with a dynamic international team while developing your customer service skills in a specialized industry. If you are a motivated individual with a passion for delivering excellent customer experiences and meet the outlined qualifications, we encourage you to apply.