Customer Service Specialist

We are seeking a confident and customer-focused Customer Service Specialist to join our fast-growing UK-based food order-taking company. In this role, you will play a vital part in ensuring customers have a smooth and hassle-free ordering experience by efficiently handling inbound calls and processing food orders. This position operates on rotational shifts aligned with UK timings and requires excellent communication skills and a professional phone manner.

Key Responsibilities
- Answer inbound calls from customers placing food orders promptly and courteously.
- Accurately enter customer orders into the system to ensure seamless processing.
- Address customer inquiries related to menu items, pricing, and delivery times with clarity and professionalism.
- Resolve customer complaints in a polite and effective manner to maintain satisfaction.
- Coordinate with partner restaurants when necessary to ensure order accuracy and timely delivery.

Required Qualifications
- Excellent spoken English with a clear and professional phone manner.
- Strong listening and typing skills to capture order details accurately.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
- Basic computer proficiency to navigate order management systems.
- Minimum of 3 years’ experience in a call centre or customer service role is preferred.

Preferred Qualifications and Benefits
- Competitive salary ranging from Rs50,000 to Rs60,000 per month.
- Performance-based incentives to reward your dedication and results.
- Supportive and friendly team environment fostering collaboration and growth.
- Comprehensive training and opportunities for career advancement within the company.

Working Hours and Location
This is a full-time, in-person position with rotational shifts scheduled between 4:00 PM and 7:00 AM Pakistan Standard Time (PKT). Shift assignments will vary based on operational needs, including evening, night, and weekend availability.

If you are detail-oriented, customer-focused, and eager to contribute to an energetic team, we encourage you to apply and start your journey with us.