Customer Service Specialist (Night Shift)

ABS International, a well-established company with 16 years of continuous operations and a reputation for timely payroll, is seeking a dedicated Customer Support Executive to join its expanding Customer Operations Team. This role offers an excellent opportunity to build a career in a structured, professional, and growth-oriented environment. The successful candidate will be responsible for managing post-sale communications with US-based clients, resolving customer queries, supporting client onboarding, and ensuring a high level of customer satisfaction.

Key Responsibilities
- Follow up with existing US-based clients to maintain strong relationships
- Handle post-sale customer queries in a professional and efficient manner
- Assist clients with onboarding-related questions and processes
- Accurately complete service questionnaires and documentation
- Maintain clear and detailed records of all client interactions
- Ensure a consistently excellent client experience and high customer satisfaction

Required Qualifications
- Strong verbal and written communication skills in English
- Minimum of a high school diploma or currently pursuing university education
- Solution-oriented mindset with excellent interpersonal skills
- Willingness to work full-time on-site
- Commitment to a stable, long-term career opportunity

Preferred Qualifications and Benefits
- Competitive base salary ranging from PKR 40,000 to 45,000 per month
- Attendance allowance of PKR 3,000 per month
- Performance incentives between PKR 5,000 and 15,000 per month after completion of training
- Provident Fund (PF) benefits
- 15 days of paid annual leave
- Fixed night shift schedule from 10:00 PM to 6:00 AM with no rotational shifts

This position is ideal for individuals who are confident in their communication abilities and eager to grow within a professional and supportive company. ABS International values long-term stability, professional development, and rewarding performance, making it a great place to advance your career in customer support.