Customer Services Consultant (Faisalabad)

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role involves handling customer inquiries and feedback via telephone with enthusiasm and patience, ensuring timely and professional responses to maximize customer satisfaction. The successful candidate will play a key role in managing customer complaints, following up on issues until resolution, and maintaining clear communication with both customers and internal teams. This position requires excellent interpersonal skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

- Respond promptly and courteously to all customer telephone inquiries and feedback.
- Provide polite and professional answers to maximize customer satisfaction.
- Report complaints and issues to the manager following established procedures and track progress until resolution.
- Conduct follow-up calls to customers, accurately recording the outcomes.
- Communicate any problems identified during follow-ups to relevant personnel and monitor the resolution process.
- Relay customer telephone consultations to the appropriate customer service center staff.
- Welcome customers visiting the service center warmly and receive their mobile devices.
- Hand over mobile phones to maintenance engineers for repair, and upon completion, coordinate the return process with the customer.
- Receive mobile phones sent from branches, verifying model and quantity with the sender promptly.
- Enter details of received mobile phones into the customer service management system and assign them for maintenance.
- Properly package repaired mobile phones and arrange their shipment back to the branch, informing them by phone.
- Ensure that phone calls are answered within three rings.
- Maintain full attendance and coverage during shifts; in case of emergencies, arrange for a suitable replacement to avoid any vacant posts.

Required Qualifications

- Bachelor’s degree is preferred.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries with patience and professionalism.
- Detail-oriented with good organizational skills.
- Comfortable working in-person at the designated location.

Preferred Qualifications and Benefits

- Location preference: Faisalabad.
- This is a full-time position open to freshers.
- Competitive salary package offering up to Rs50,000 per month.
- Opportunity to build a career with a reputable multinational organization.
- Attractive benefits package designed to support employee growth and satisfaction.

If you are enthusiastic about delivering excellent customer service and eager to grow your career in a dynamic environment, we encourage you to apply for this exciting opportunity.