Customer Services Representative

Naya Jeevan is dedicated to enhancing healthcare access and supporting underserved communities through innovative healthcare and employee benefits solutions. We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for customers, members, and other stakeholders, ensuring their inquiries and concerns are handled professionally, efficiently, and with empathy. The ideal candidate will possess strong communication skills, a problem-solving attitude, and the ability to manage multiple tasks while maintaining high service standards.

Key Responsibilities
- Manage incoming customer calls, emails, and inquiries promptly and professionally.
- Provide clear and accurate responses to questions about services, benefits, and processes.
- Handle complaints and concerns patiently and empathetically, focusing on effective solutions.
- Collaborate with internal departments to resolve customer issues and ensure timely follow-ups.
- Maintain detailed and accurate records of customer interactions, inquiries, and resolutions.
- Adhere to established customer service procedures and uphold quality standards.
- Escalate complex issues to appropriate teams or supervisors when necessary.
- Proactively follow up on pending queries to guarantee customer satisfaction.
- Ensure confidentiality and security of customer information and records at all times.

Required Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
- 1 to 2 years of experience in customer service, call center operations, client support, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a customer-first mindset.
- Effective problem-solving, coordination, and time-management abilities.
- Proficiency in MS Office and familiarity with digital communication tools.
- Ability to thrive in a fast-paced environment while managing multiple tasks efficiently.

Preferred Qualifications and Benefits
We are looking for an empathetic, proactive, and dependable individual who is passionate about delivering exceptional customer experiences. The ideal candidate will take ownership of customer concerns and work collaboratively with the team to ensure timely and effective resolutions.

Joining Naya Jeevan means becoming part of a purpose-driven organization where your contributions directly impact better healthcare access and meaningful customer interactions. You will have the opportunity to enhance your customer service skills while working alongside a supportive and collaborative team.

Job Location: Karachi, Pakistan
Employment Type: Full-time
Work Location: In person
Salary Range: Rs22,000 to Rs76,000 per month

If you are passionate about helping others and committed to providing excellent customer service, we encourage you to apply and become a valued member of the Naya Jeevan team.