CUSTOMER SERVICES REPRESENTATIVE

This position involves promoting and upselling Zong products to customers while providing excellent service to walk-in clients at the Customer Service Center (CSC). The role demands a customer-focused approach to ensure satisfaction and contribute to the overall success of the sales team.

Key Responsibilities
- Deliver exceptional customer service to all clients visiting the CSC.
- Achieve monthly Key Performance Indicators (KPIs) consistently.
- Maintain high service levels while attending to customer needs and inquiries.

Required Qualifications
- A minimum of a Bachelor's degree is mandatory.
- Strong communication skills are essential to effectively engage with customers.
- Demonstrated problem-solving abilities to address customer concerns promptly.
- Persistence and determination to meet sales targets and overcome challenges.

Preferred Qualifications
- At least one year of relevant work experience is preferred.
- Self-motivation and confidence to work independently and as part of a team.
- A positive, can-do attitude that drives proactive customer engagement and upselling efforts.

This role offers the opportunity to develop sales and customer service skills within a dynamic telecommunications environment. Candidates who are enthusiastic about meeting targets and delivering quality service will find this position rewarding.