Customer Success Associate

AutoLeap is seeking motivated and passionate Customer Success Associates to join our growing Customer Experience team. This is an exciting opportunity to contribute from the ground up, directly impact our customers’ success, and help shape the future of our customer success strategy. You will work closely with auto repair shop owners and their teams to maximize the value they gain from our platform, supporting their business growth and operational efficiency.

Key Responsibilities
- Collaborate directly with shop owners and their teams to drive deeper adoption of AutoLeap’s software and ensure customers realize greater value.
- Manage registrations and adoption of our integrated payments module by communicating with customers and third-party vendors via phone and email, updating information, and administering incentive plans.
- Handle incoming support calls related to product and billing inquiries, ensuring timely and appropriate resolution or escalation.
- Participate in various Customer Success team projects and initiatives as needed.
- Work during North American business hours to align with customer needs and support schedules.

Required Qualifications
- Between 8 to 24 months of experience working at a software company, with bonus points for familiarity with the SaaS business model and serving small to medium-sized business (SMB) customers.
- Proven experience in a customer-facing role such as customer success, support, or account management.
- Ability to manage a large book of business effectively.
- Strong organizational skills to handle multiple priorities and tasks simultaneously.
- Demonstrated track record of success and career progression in previous roles.
- Genuine passion for helping customers succeed and derive maximum value from products.
- A unique perspective or skill set that adds value to the team, even if all qualifications are not fully met.

Preferred Qualifications and Benefits
AutoLeap is the leading SaaS provider for the underserved auto repair industry, offering a cloud-based Shop Management System that streamlines everything from appointment scheduling to technician management and invoicing. In 2023, we secured $30 million in Series B funding led by Advanced Venture Partners, fueling our mission to transform the auto repair industry one shop at a time. Our goal is to empower shop owners to build sustainable, profitable businesses that allow them to spend more time with their families and create lasting legacies.

Joining AutoLeap means being part of a fast-growing company with a clear vision and strong financial backing. You will have the chance to influence the development of our customer success playbook and work in a collaborative, mission-driven environment. If you are eager to make a tangible impact and grow your career in a dynamic SaaS company, AutoLeap offers a unique platform to do so.