Customer Success Executive

The Ranking Geeks (TRG) is seeking a Customer Success Executive to manage and nurture client relationships, coordinate ongoing accounts, and ensure a positive experience for our international clientele. This role requires a professional with strong communication and follow-up skills who can accurately understand client needs, collaborate effectively with internal teams, and contribute to client retention, account growth, renewals, and service expansion.

Key Responsibilities:
- Act as the primary point of contact for assigned clients, maintaining professional and proactive relationships.
- Understand client requirements, expectations, and business goals to tailor service delivery accordingly.
- Coordinate with internal teams to ensure projects, deliverables, and client requests are completed on schedule.
- Maintain consistent communication with clients regarding project updates, feedback, requirements, and account activities.
- Identify potential client concerns early and facilitate timely resolutions.
- Follow up professionally on recurring payments, outstanding invoices, and other account-related matters.
- Keep accurate records of client communications, account updates, payments, and follow-ups.
- Monitor client satisfaction levels and identify opportunities to enhance the customer experience.
- Support efforts related to client retention, contract renewals, and fostering long-term relationships.
- Recognize opportunities to introduce additional TRG services that align with client needs.
- Clearly communicate the value of relevant services and coordinate with internal teams as necessary.
- Escalate complex client, payment, project, or account issues to the appropriate team or management.
- Contribute to the growth and sustained value of existing client accounts.

Required Qualifications:
- 1–2 years of experience in Customer Success, Client Servicing, Account Management, or a similar client-facing role.
- Strong professional English communication skills, both written and verbal.
- Confidence in handling client conversations, follow-ups, and professional correspondence.
- Excellent organizational, coordination, and time-management abilities.
- Ability to manage multiple clients, priorities, and follow-ups efficiently.
- Strong problem-solving skills with keen attention to detail.
- Comfortable discussing account-related topics such as payments, renewals, and service requirements.
- Ability to understand client needs and identify relevant service opportunities.
- Proficiency in using CRM systems, communication platforms, and other digital tools.

Preferred Qualifications and Benefits:
- Experience working with US-based or international clients is an advantage.
- Knowledge of digital marketing, SEO, PPC, web development, or related services is beneficial.

What We Offer:
- Competitive salary package.
- Paid leaves.
- Opportunities for professional growth and development.
- Hands-on experience working with international clients.
- A collaborative and performance-driven work environment.

Job Details:
Location: Johar Town, Lahore
Shift: 7:00 PM – 4:00 AM
Market: US Time Zone

Interested candidates are encouraged to apply through LinkedIn with an updated CV.