Posted Sep 25, 2026 16 views
Arpatech (Pvt) Ltd is seeking an experienced Customer Success Manager to foster strong client relationships, ensure exceptional customer satisfaction, and drive account growth. This role involves close collaboration with clients, engineering teams, finance, and senior management to guarantee seamless service delivery, uncover growth opportunities, and support long-term partnerships. The ideal candidate will be proactive in managing client needs and aligning customer success initiatives with overall business objectives.
Key Responsibilities
- Develop a comprehensive understanding of the company’s service offerings tailored to each client and assist in creating detailed Statements of Work (SOWs) that encompass all contract aspects.
- Manage and implement client success strategies aimed at nurturing and expanding existing customer accounts.
- Lead initiatives to maintain high levels of client satisfaction, loyalty, and long-term engagement.
- Coordinate with engineering and technical teams to ensure a smooth onboarding process for new clients.
- Serve as the primary liaison between clients and internal teams, facilitating clear communication and timely updates regarding issues or escalations.
- Address and resolve customer concerns by collaborating with relevant internal departments.
- Conduct Net Promoter Score (NPS) surveys and customer feedback programs regularly, following company standard operating procedures.
- Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to identify operational improvements and strengthen client relationships.
- Prepare weekly and monthly reports detailing client satisfaction, risks, concerns, opportunities, and achievements.
- Work closely with the finance team to manage monthly invoicing and resolve any billing-related issues.
- Advocate for customers during support incidents, ensuring timely communication and resolution.
- Collaborate with senior management to align customer success efforts with sales strategies and company-wide growth goals.
Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field; an MBA is preferred.
- At least 6 years of experience in client success, account management, or customer relationship management.
- Proven success in cross-selling, upselling, and managing long-term client relationships.
- Strong understanding of sales engineering practices and experience supporting technical sales teams.
- Excellent communication, presentation, and stakeholder management skills.
- Strong analytical, problem-solving, and strategic thinking capabilities.
- Demonstrated commitment to ethical business practices, integrity, and collaboration.
Work Location
This position requires in-person attendance at the company’s office.
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This role offers the opportunity to work in a dynamic environment where customer success is a top priority. The successful candidate will play a key role in driving client satisfaction and contributing to the company’s growth trajectory.
Skills
Job Details
Arpatech (Pvt.) Ltd
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