Posted Sep 26, 2026 18 views
United Marine Agencies (Pvt.) Limited, established in 1988, is a prominent shipping agency in Pakistan with a significant footprint in both global and domestic markets. The company specializes in providing efficient and cost-effective shipping, cargo, and marine services for a diverse range of vessels including liners, containers, bulk cargo, passenger cruise carriers, tankers, and conventional ships calling at Pakistani ports. Headquartered in Karachi and supported by branch offices in Lahore, Faisalabad, Sialkot, and Multan, UMA plays a vital role in enhancing customers’ supply chains through dependable logistics solutions. The organization is committed to service excellence, innovation, and fostering long-term partnerships that create value for clients, principals, shareholders, employees, and the communities it serves.
The Customer Success Manager position is a full-time, on-site role based in Karachi. The primary responsibility is to manage a portfolio of customers, ensuring their satisfaction and supporting their continued use of UMA’s shipping and logistics services. This role involves onboarding new clients, gaining a thorough understanding of their operational requirements, coordinating with internal teams, and resolving any issues promptly and professionally. The Customer Success Manager will also monitor customer performance metrics, identify opportunities for growth and improvement, and proactively manage risks related to service quality or client retention. Regular status reporting, conducting review meetings, and recommending value-enhancing solutions to strengthen long-term relationships are key components of the role.
Key Responsibilities:
- Manage and nurture a portfolio of customers to ensure high satisfaction and retention.
- Onboard new clients and understand their operational needs to tailor services accordingly.
- Coordinate closely with internal departments to deliver seamless service and resolve issues efficiently.
- Monitor customer performance metrics and identify areas for improvement and growth.
- Proactively address risks related to service quality and customer retention.
- Prepare regular status reports and conduct review meetings with clients.
- Recommend solutions that add value and strengthen long-term customer relationships.
Required Qualifications:
- Proven ability to drive customer satisfaction and deliver exceptional customer service.
- Strong relationship-building skills focused on customer retention and partnership development.
- Solid analytical skills to interpret customer data, identify trends, and suggest actionable improvements.
- Excellent communication and interpersonal abilities, capable of collaborating effectively across operational and commercial teams.
- Experience in shipping, logistics, or related industries is highly advantageous.
- Bachelor’s degree in Business, Supply Chain, Management, or a related field, or equivalent practical experience.
- Proactive problem-solving mindset with keen attention to detail.
- Ability to manage multiple customer accounts simultaneously.
- Willingness and ability to work on-site in a fast-paced environment.
This role offers the opportunity to contribute to a leading shipping agency with a strong reputation for service excellence and innovation. The Customer Success Manager will be instrumental in maintaining and growing UMA’s customer base by delivering outstanding service and fostering long-term partnerships.
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United Marine Agencies
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