Customer Success Manager

Burq is on a mission to simplify the complex process of delivery by offering a seamless, turnkey solution. Recognized as one of Fast Company’s Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, Burq is redefining the future of logistics while empowering partners to grow. Supported by prominent Silicon Valley investors such as Village Global, whose backers include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, Burq has built a world-class global team. Operating at scale yet maintaining a close-knit environment, Burq offers the opportunity to make a significant impact and accelerate your career growth by contributing to meaningful work.

Key Responsibilities

- Support the onboarding process for new SMB customers, including basic setup and coordination with internal teams.
- Assist customers with platform usage, issue resolution, and general queries to ensure a smooth experience.
- Collaborate closely with the Manager of Customer Success to maintain effective account management.
- Maintain and update customer information in CRM tools such as HubSpot.
- Identify at-risk customers and escalate concerns to the Customer Success Manager promptly.
- Coordinate with sales and operations teams to ensure seamless handoff and service delivery.
- Follow established processes to deliver a consistent and positive customer experience.
- Contribute to the continuous improvement of onboarding and support workflows.

Required Qualifications

- 1 to 3 years of experience in Customer Success or Account Management, preferably within a B2B or tech-enabled environment.
- Experience working with small and medium-sized business (SMB) customers.
- Familiarity with CRM platforms like HubSpot and basic data management skills.
- Basic understanding of customer onboarding processes.
- Strong communication skills, with the ability to engage and support customers effectively.
- Good analytical and problem-solving abilities.
- Ability to thrive in a fast-paced environment while managing multiple tasks efficiently.

Preferred Qualifications and Benefits

- Prior experience working in a startup or technology company is highly desirable.
- Competitive salary package.
- Medical benefits.
- Access to educational courses for professional development.
- Generous paid time off to support work-life balance.

Burq values diversity and is committed to being an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Joining Burq means becoming part of a dynamic team where your contributions truly matter and where you can grow alongside a company that is shaping the future of logistics.