Posted Sep 23, 2026 18 views
We are seeking a dedicated Customer Success Manager to take full ownership of the customer journey, ensuring a seamless experience from implementation and onboarding through to adoption, value realization, retention, and expansion. This role requires a proactive professional who can manage customer relationships at all levels, drive project success, and collaborate effectively across multiple teams to maximize customer satisfaction and business growth.
Key Responsibilities:
- Own the entire customer lifecycle, focusing on adoption, retention, and maintaining strong executive relationships.
- Lead the implementation process including scoping, configuration, training, user acceptance testing (UAT), go-live, and hypercare support.
- Monitor and analyze usage, customer health, adoption rates, and operational KPIs using dashboards and reports.
- Leverage AI technologies to automate processes, generate insights, conduct risk analysis, and streamline reporting workflows.
- Independently manage customer projects by prioritizing tasks, managing timelines, and mitigating risks.
- Collaborate cross-functionally with Sales, Product, Engineering, Support, and Operations teams to ensure alignment and customer success.
- Identify potential customer risks and opportunities, driving timely resolution and ensuring value realization.
- Conduct regular customer reviews, communicating performance metrics, insights, and action plans to relevant stakeholders.
Required Qualifications:
- Proven experience in managing customer success or account management roles with a strong focus on customer lifecycle management.
- Demonstrated ability to lead complex implementations and manage cross-functional projects.
- Strong analytical skills with experience tracking KPIs and using data-driven insights to influence decisions.
- Familiarity with AI tools for automation, reporting, and risk management is highly desirable.
- Excellent communication and interpersonal skills to build and maintain executive-level relationships.
- Ability to work independently, manage multiple priorities, and solve problems proactively.
Preferred Qualifications and Benefits:
- Experience working in a technology-driven environment with SaaS or software products.
- Strong collaboration skills with experience coordinating across diverse teams.
- Competitive monthly compensation ranging from Rs 200,000 to Rs 350,000.
- This position requires in-person work, providing an opportunity to engage directly with internal teams and customers.
This role is ideal for a motivated individual who thrives in a dynamic environment and is passionate about driving customer success and business growth through strategic relationship management and operational excellence.
Skills
Job Details
Hiring Solutions/Varnum Consulting. LLC
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