Customer Success Manager

Veclar Technologies (Private) Ltd

Rawalpindi , Pakistan

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PKR. 80,000 - 80,000/Month

We are looking for a skilled Customer Success Executive to support client growth and help expand our IT and SaaS network across North America. This role requires strong communication skills, especially in handling objections effectively. The ideal candidate will be responsible for managing client relationships, driving engagement, overseeing the full sales and renewal process, and converting prospects into long-term, high-value clients.

Key Responsibilities:
- Conduct outbound cold calls and structured email outreach to prospective and existing clients in the US market.
- Confidently present and pitch company IT and SaaS services, demonstrating a professional US accent.
- Qualify leads, identify opportunities for upselling or expansion, and focus on client retention strategies.
- Maintain accurate customer records, update CRM data regularly, and ensure timely follow-ups.
- Deliver persuasive product presentations and handle complex client objections with professionalism.
- Negotiate contract terms, manage account renewals, and close qualified sales opportunities.
- Consistently work toward and exceed targets related to account growth, conversions, and client success metrics.

Required Qualifications:
- At least 6 months of experience in customer success, sales, account management, or working in a US-based call center environment.
- Education level of Intermediate or higher.
- Excellent verbal and written English communication skills.
- A proven and professional US accent is mandatory.
- Strong abilities in persuasion, negotiation, objection handling, client relationship management, and closing deals.
- Must reside in Rawalpindi or Islamabad with reliable daily commute availability to DHA Phase 1.
- Self-motivated, target-driven, disciplined, competitive, and committed to building a long-term career in customer success and sales.

Preferred Qualifications and Benefits:
- Basic salary up to PKR 150,000 (revenue-based) plus uncapped bonuses and commissions.
- Monthly pay range between PKR 80,000 to PKR 150,000.
- Work location is in person, requiring daily attendance.

This role offers an excellent opportunity for motivated professionals to grow within a dynamic IT and SaaS environment while earning competitive compensation linked directly to performance.