Customer Success Manager

Veclar Technologies (Private) Ltd

Rawalpindi , Pakistan

Apply Now

Posted 2 days ago 16 views Report Job

We are seeking a skilled Customer Success Executive to support client growth and expand our IT and SaaS network across North America. This role requires excellent communication skills and strong objection-handling abilities. The successful candidate will manage client relationships, drive engagement, oversee the entire sales and renewal process, and convert prospects into long-term, high-value clients.

Key Responsibilities:
- Conduct outbound cold calls and structured email outreach to prospective and existing clients in the US market.
- Confidently present and pitch company IT and SaaS services using a professional US accent.
- Qualify leads, identify opportunities for expansion or upselling, and focus on client retention.
- Maintain accurate customer records, update CRM data regularly, and ensure timely follow-ups.
- Deliver persuasive product presentations and professionally handle complex client objections.
- Negotiate contract terms, manage account renewals, and close qualified sales opportunities.
- Consistently meet and exceed targets related to account growth, conversions, and client success metrics.

Required Qualifications:
- Minimum of 6 months’ experience in customer success, sales, account management, or working in a US-based call center environment.
- Education level of Intermediate or higher.
- Excellent verbal and written English communication skills.
- A proven and professional US accent is mandatory.
- Strong persuasion, negotiation, objection-handling, client relationship management, and deal-closing skills.
- Residency in Rawalpindi or Islamabad with a reliable daily commute to DHA Phase 1.
- Self-motivated, target-driven, disciplined, competitive, and committed to building a long-term career in customer success and sales.

Preferred Qualifications and Benefits:
- Basic salary up to PKR 150,000 based on revenue, with uncapped bonuses and commissions.
- Monthly pay range from PKR 80,000 to PKR 150,000.
- This is an in-person role requiring attendance at the office location.

This position offers an excellent opportunity for motivated professionals looking to grow within the customer success and sales field while working with a dynamic IT and SaaS company focused on the North American market.