Customer Success & Retention Executive (Female)

PayPeople Software (Pvt.) Ltd. is seeking a confident and articulate Customer Success & Retention Executive to join their team in Lahore. This full-time, on-site role is ideal for fresh graduates or entry-level candidates who are eager to build a career in client relationship management. The successful candidate will be responsible for maintaining strong relationships with existing clients across Pakistan by regularly collecting feedback, managing invoicing, and ensuring timely payment follow-ups. This position requires excellent communication skills and a professional demeanor to effectively address client concerns and contribute to customer satisfaction and retention.

Key Responsibilities
- Regularly call existing clients to gather feedback and nurture ongoing relationships.
- Share monthly invoices with clients and diligently follow up on any outstanding payments.
- Collaborate closely with the Finance team to verify payment statuses and resolve discrepancies.
- Understand and address client concerns by coordinating with relevant internal departments to ensure timely solutions.
- Maintain consistent follow-up with clients to confirm their issues are resolved satisfactorily.
- Keep detailed records of client communications, feedback, and payment follow-up activities.
- Inform clients about relevant services and product updates to enhance their experience and engagement.

Required Qualifications
- Bachelor’s degree in BBA (Marketing/Business Administration), BS Marketing, BS Business Management, B.Com, or a related field.
- Fresh graduates are encouraged to apply.
- Excellent verbal and written communication skills in both English and Urdu.
- Confident, professional, and presentable personality suitable for client-facing roles.
- Strong interpersonal skills with the ability to manage client relationships effectively.
- Good organizational skills with the ability to follow up and coordinate across departments.
- Comfortable making regular phone calls to discuss invoices, payments, and client feedback.
- Basic proficiency in MS Office applications.

This role is based at PayPeople’s office located at F4, Aitchison Society, Raiwind Road, Lahore. The working hours are from 9:00 AM to 6:00 PM, Monday to Friday, requiring the candidate to work on-site. This position offers a valuable opportunity for fresh graduates to develop their skills in customer success and retention within a dynamic software company environment.