Customer Support & Admin Officer with British Accent
Jantrah Tech Private Limited
Islamabad , Pakistan
Posted Sep 26, 2026 44 views
Jantrah Tech Pvt Ltd is seeking a dedicated Customer Support & Admin Officer to join our team at the Ghauri Town office in Islamabad. The ideal candidate will possess strong English communication skills with a professional British English accent, along with solid customer support experience and administrative capabilities. This role requires regular interaction with clients through phone calls, WhatsApp, email, and other communication platforms to ensure excellent service and smooth operations.
Key Responsibilities
- Handle customer inquiries, complaints, and support requests in a professional manner.
- Communicate effectively with clients via phone calls, WhatsApp, email, and online platforms.
- Provide timely assistance and follow up to ensure customer issues are fully resolved.
- Coordinate with technical and development teams to address and resolve customer concerns.
- Maintain accurate customer records, reports, and support documentation.
- Perform daily administrative and coordination tasks to support smooth office operations.
- Prepare and update reports using Microsoft Excel and Google Sheets.
- Follow up with clients regarding pending issues, requirements, and payments as needed.
- Maintain professional communication with UK and international clients.
- Escalate technical or customer-related issues to the appropriate departments.
- Assist management with general administrative and operational duties.
Required Qualifications
- Bachelor’s degree in any relevant field.
- Minimum of 2 years’ experience in customer support, customer service, administration, or a related role.
- Excellent spoken and written English skills.
- Strong British English accent and clear pronunciation are highly preferred.
- Exceptional telephone and interpersonal communication skills.
- Proficiency in Microsoft Excel, Word, and Google Workspace applications.
- Confident, professional, and customer-focused demeanor.
- Ability to multitask and perform well under pressure.
- Strong problem-solving skills and attention to follow-up.
- Punctual, responsible, and professional work ethic.
- Must be based in Islamabad or Rawalpindi.
- Availability for full-time, on-site work from 6:00 AM to 3:00 PM (PKT).
Preferred Qualifications and Benefits
Candidates with experience working with UK-based clients, international customers, software companies, SaaS products, or technical support teams will be given preference.
We offer a professional and growth-oriented work environment with opportunities to engage with international clients. Employees benefit from career growth prospects, ongoing training, and professional development. Performance-based growth and incentives are provided, along with the chance to collaborate closely with technical, management, and international client teams.
Applicants are encouraged to apply only if they meet the qualifications, have strong English communication skills, and can commit to full-time on-site work at our Ghauri Town, Islamabad office during the specified hours.
Skills
Job Details
Jantrah Tech Private Limited
What is your Competitive Advantage?
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
