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Customer Support & Admin Officer with British Accent

Jantrah Tech Private Limited Unverified

Islamabad , Pakistan

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Posted 6 days ago 53 views

Jantrah Tech Pvt Ltd is seeking a dedicated Customer Support & Admin Officer to join their team at the Ghauri Town office in Islamabad. This full-time, on-site position requires working hours from 6:00 AM to 3:00 PM Pakistan Standard Time. The ideal candidate will possess a strong British English accent, excellent communication skills, and at least two years of experience in customer support or administration. The role involves handling client communications through phone, WhatsApp, email, and other platforms, while also managing administrative tasks and coordinating with internal teams to ensure customer satisfaction.

Key Responsibilities
- Professionally manage customer inquiries, complaints, and support requests.
- Communicate effectively with clients via phone calls, WhatsApp, email, and online platforms.
- Provide timely assistance and follow up to ensure resolution of customer issues.
- Collaborate with technical and development teams to address client concerns.
- Maintain accurate customer records, reports, and support documentation.
- Perform daily administrative and coordination duties.
- Prepare and update reports using Microsoft Excel and Google Sheets.
- Follow up with clients regarding pending issues, requirements, and payments as needed.
- Maintain professional communication with UK and international clients.
- Escalate technical or customer-related issues to the appropriate departments.
- Support management with general administrative and operational tasks.

Required Qualifications
- Bachelor’s degree in any relevant field.
- Minimum of 2 years’ experience in customer support, customer service, administration, or a related role.
- Excellent spoken and written English, with a strong British English accent and clear pronunciation.
- Proficient telephone and interpersonal communication skills.
- Good knowledge of Microsoft Excel, Word, and Google Workspace.
- Confident, professional, and customer-focused demeanor.
- Ability to multitask and work effectively under pressure.
- Strong problem-solving and follow-up abilities.
- Punctual, responsible, and professional attitude.
- Must be based in Islamabad or Rawalpindi.
- Availability for full-time, on-site work from 6:00 AM to 3:00 PM (PKT).

Preferred Qualifications and Benefits
Candidates with experience working with UK-based clients, international customers, software companies, SaaS products, or technical support teams will be highly preferred. Jantrah Tech offers a professional and growth-oriented environment with opportunities to work closely with international clients and cross-functional teams. The company supports career development through training and performance-based incentives. This role provides a chance to engage with technical, management, and client teams, fostering professional growth.

The monthly salary range for this position is Rs70,000 to Rs100,000. Applicants are encouraged to apply only if they meet the qualifications, possess strong English communication skills, and are available for full-time on-site work in Ghauri Town, Islamabad.

Application Questions
- Are you willing to work on-site from 6:00 AM to 3:00 PM PKT?
- How would you rate your spoken English communication skills? (Basic / Good / Very Good / Excellent)
- What is your current or most recent job title?
- What is your expected monthly salary?

This role requires a Bachelor’s degree, a minimum of two years’ customer support experience, proficiency in British English accent, and local availability in Islamabad. The work location is strictly in person.

Skills

training-and-development professional-development training-certification ecology-environment environment-health-and-safety-hsse Customer-Centricity workspace google-workspace Microsoft-Excel customer-support Online communication-channel Whatsapp education-training particulate-matter hours-of-work time-and-attendance

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
First Shift (Day)
Job Location:
Islamabad, Pakistan
Gender:
No Preference
Age:
18 - 65 Years
Minimum Education:
Bachelors
Career Level:
Mid-Level
Maximum Experience:
2 Years
Apply Before:
Oct 03, 2026
Posting Date:
Sep 27, 2026

Jantrah Tech Private Limited

· 11-50 employees - Islamabad
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