Customer Support Agent

We are seeking a dedicated Customer Support Representative based in Karachi to join our team. This role is ideal for individuals residing in Karachi who have between six months to one year of relevant experience. The position requires candidates aged 18 to 28 years, with a minimum education level of Intermediate; however, graduates are preferred. This is a full-time, in-person role offering a monthly salary range of Rs30,000 to Rs40,000.

Key Responsibilities:
- Engage with customers through various communication channels including phone, email, chat, and face-to-face interactions to provide timely assistance and resolve inquiries.
- Develop a thorough understanding of the company’s products and services to effectively address customer questions and concerns.
- Demonstrate excellent verbal and written communication skills to ensure clear and concise responses.
- Handle processing of returns and exchanges efficiently.
- Collect and document customer feedback and suggestions to contribute to continuous improvement of products, services, and support processes.

Required Qualifications:
- Minimum of six months to one year of experience in customer support or a related field.
- Age between 18 and 28 years.
- Education level of at least Intermediate.
- Ability to reliably commute within Karachi or plan to relocate before starting employment.
- Strong communication skills, both verbal and written.

Preferred Qualifications and Benefits:
- Graduation is preferred but not mandatory.
- Full-time employment with a competitive salary range of Rs30,000 to Rs40,000 per month.
- Work location is in-person within Karachi, ensuring close collaboration with the team and direct customer engagement.

This opportunity is exclusively for residents of Karachi, emphasizing the importance of local presence for effective customer interaction and support. If you meet the above criteria and are eager to contribute to a dynamic customer service environment, we encourage you to apply.