Customer Support and Operations Manager

We are seeking a skilled Customer Support and Operations Expert to join our China-to-Pakistan logistics team based in Pakistan. The successful candidate will be responsible for managing customer communications, coordinating shipments, overseeing daily operations, and resolving issues promptly. This role requires strong customer service and operational expertise within the Pakistani market, with a focus on ensuring smooth logistics processes between China and Pakistan. Experience in logistics, cargo, freight forwarding, or import/export is highly desirable. The ideal candidate will be organized, proactive, and capable of effective coordination with both local customers and international teams.

Key Responsibilities
- Manage customer inquiries, provide shipment updates, handle complaints, and conduct timely follow-ups with professionalism.
- Coordinate closely with China-based suppliers, agents, and operations teams to ensure accurate shipment and delivery information.
- Monitor shipment progress and maintain consistent communication with customers to keep them informed.
- Maintain operational documentation, shipment records, and manage daily coordination tasks efficiently.
- Resolve customer issues promptly to uphold strong client relationships.
- Facilitate seamless coordination between sales, customer support, and logistics operations to optimize workflow.

Required Qualifications
- Male candidate under 35 years of age.
- Minimum of 3 years’ relevant experience in logistics, cargo, freight forwarding, import/export, or related fields preferred.
- Strong communication, problem-solving, coordination, and customer service skills.
- Practical knowledge of Pakistani customer service standards and business operations.
- Ability to multitask, meet deadlines, and thrive in a fast-paced environment.

Preferred Qualifications and Benefits
- Proficiency in both spoken and written Chinese is a major advantage. Candidates with Chinese language skills will be prioritized due to the ability to communicate directly with Chinese suppliers, agents, and logistics teams. This proficiency helps reduce communication gaps, accelerates problem-solving, and improves overall coordination.
- Salary is negotiable above PKR 70,000 for candidates with strong Chinese language skills, relevant experience, and demonstrated capabilities.
- The preferred candidate is a reliable operations professional with excellent customer support skills, strong coordination abilities, and preferably Chinese-language proficiency to enhance the efficiency of China-to-Pakistan logistics operations.

Work Location: This position requires in-person attendance in Pakistan.

Salary Range: PKR 70,000 to PKR 80,000 per month, with higher compensation negotiable for candidates with advanced Chinese language proficiency and relevant experience.