Posted 6 days ago 62 views
We are a growing taxi service provider catering to UK clients, committed to delivering reliable and seamless travel experiences. To enhance our customer support team, we are seeking Customer Support Executives to work full-time on-site in Johar Town, Lahore. The role involves effective communication with customers and drivers, handling inquiries related to vehicle rentals and purchases, resolving issues, and ensuring smooth operational flow. Working hours are from 10 PM to 7 AM to align with UK time zones.
Key Responsibilities
- Handle inbound calls from UK-based customers regarding vehicle rental and purchase inquiries.
- Understand customer needs and recommend appropriate vehicle options.
- Clearly explain rental plans, pricing, terms, and purchase details to customers.
- Build and maintain strong customer relationships to ensure satisfaction.
- Apply sales and negotiation techniques to convert inquiries into confirmed bookings or sales.
- Receive and process taxi booking requests, assign taxis, and dispatch drivers efficiently based on location and availability.
- Coordinate with drivers to ensure timely pick-up and drop-off of customers.
- Monitor driver schedules and performance, making adjustments as needed to optimize service.
- Provide excellent customer service by addressing inquiries, concerns, and complaints promptly and professionally.
- Maintain accurate records of bookings, driver assignments, and customer information using CRM or internal systems.
- Prepare and distribute daily driver schedules and maintain organized documentation such as driver licenses, insurance, and vehicle registration papers.
- Generate operational reports including daily activities, customer feedback, and driver performance.
- Communicate with drivers regarding assignments and schedule changes, addressing any issues or concerns and escalating when necessary.
- Follow up with potential customers to close pending inquiries and coordinate with internal teams for booking confirmations and documentation.
- Ensure compliance with company policies and UK customer service standards.
Required Qualifications
- Excellent verbal and written English communication skills are mandatory.
- Strong persuasion, negotiation, and interpersonal skills.
- Confidence in interacting with UK clients.
- Customer handling and problem-solving abilities.
- Basic computer proficiency with command over Microsoft Office applications.
- Experience with CRM or call management systems is preferred.
- Ability to multitask, work under pressure, and resolve conflicts effectively.
- Willingness to work night shifts aligned with UK time zones.
- Bachelor’s degree is preferred but not mandatory if the candidate demonstrates strong communication skills.
Preferred Qualifications and Benefits
- Prior experience in call centers, customer service, vehicle rental, automotive sales, or UK campaigns is advantageous.
- Experience in inbound sales or client-facing roles is preferred.
- Competitive basic salary ranging from Rs. 89,999 to Rs. 90,000 per month.
- Friendly and collaborative work environment fostering teamwork.
- Opportunities for training, development, and career growth within the company.
- Full-time, on-site position based in Johar Town, Lahore.
This role offers a unique opportunity to work closely with UK clients in a dynamic and fast-paced environment, contributing directly to customer satisfaction and operational excellence.
Skills
Job Details
Nessovo solutions
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