Customer Support & E-Commerce Intern | Wicofly | Shopify

Wicofly is an innovative e-commerce SaaS platform designed to help businesses create and manage their online stores, much like Shopify. We are seeking a motivated and approachable Customer Support Intern to assist users in setting up their stores, resolving basic issues, and understanding the features of the Wicofly platform. This role offers a valuable opportunity to gain hands-on experience in customer service within a fast-growing technology startup environment. The position requires in-person attendance and offers a monthly stipend.

Key Responsibilities:
- Assist customers with the creation and setup of their online stores.
- Respond promptly to customer inquiries through WhatsApp and other support channels.
- Guide users on themes, product listings, store customization, and settings adjustments.
- Help troubleshoot basic technical issues encountered by customers.
- Develop simple tutorials and user guides to facilitate customer understanding.
- Collect and report customer feedback and technical issues to the internal team.
- Maintain professional, clear, and friendly communication with all users.

Required Qualifications:
- Strong communication skills in both English and Urdu.
- Basic understanding of e-commerce concepts and online store operations.
- Familiarity with WhatsApp, social media platforms, and web-based applications.
- Eagerness to learn and a genuine interest in helping customers succeed.
- No prior experience is necessary, making this an ideal role for beginners.

Preferred Qualifications and Benefits:
- Male candidates are preferred for this internship.
- Gain practical experience in customer support and e-commerce environments.
- Acquire knowledge of SaaS platforms and online business management.
- Opportunity to grow professionally within a dynamic technology startup.
- Monthly stipend ranging from Rs25,000 to Rs30,000.

This internship is an excellent starting point for individuals looking to build a career in customer support or e-commerce technology. If you are enthusiastic about helping others and eager to develop your skills in a supportive setting, Wicofly offers a rewarding environment to launch your professional journey.