Customer Support Engineer (Level 2)

SPERTON India - Where Great People Meet

Lahore , Pakistan

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Located at the head office in Lahore, this full-time onsite position offers an exciting opportunity to join a leading electronics and mobile industry brand as an L2 Support Engineer. The successful candidate will be responsible for providing second-level technical support for the company’s Finance Plus services, which include dealer management systems, merchant applications, and customer-facing mobile apps. This role demands strong troubleshooting skills, familiarity with Android platforms and AWS, and a proactive mindset toward resolving issues and sharing knowledge within the team.

Key Responsibilities
- Deliver L2 support for Finance Plus services, handling technical issues across dealer, merchant, and customer platforms.
- Act as the primary contact for complex technical problems reported by customers and dealers.
- Analyze logs and configurations using tools such as AWS CloudWatch and Android client logs to identify engineering defects.
- Reproduce and troubleshoot issues by reconfiguring environments related to customers, dealers, or dashboards.
- Develop and maintain support documentation and best practices, contributing actively to internal knowledge sharing initiatives.

Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
- Up to 4 years of relevant professional experience.
- Experience in Android mobile application development.
- Basic understanding of Mobile Device Management (MDM) and Android device administration.
- Ability to perform initial debugging using AWS logs and Android device logs.
- Strong customer service orientation with a focus on resolving complex technical challenges.
- Excellent multitasking, communication, and problem-solving skills in a fast-paced environment.

Preferred Qualifications and Benefits
- Hands-on experience with AWS, Linux, and MySQL is highly desirable.

This role offers the chance to work closely with a reputable brand in a dynamic setting, enhancing technical expertise while contributing to critical support functions.

Sperton Pakistan, part of Sperton Global, is a recruitment and consulting firm with an international footprint. We are dedicated to supporting our clients in achieving successful hiring outcomes by connecting them with the right talent for their needs.