Customer Support Engineer (Level 2)

SPERTON India - Where Great People Meet

Lahore , Pakistan

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Posted 21 hours ago Report Job

We are seeking a skilled and customer-focused L2 Support Engineer to join a leading electronics and mobile industry brand at their head office in Lahore. This full-time, onsite role involves providing second-level technical support for the company’s Finance Plus services, which include dealer management systems, merchant applications, and customer-facing mobile apps. The ideal candidate will have strong troubleshooting skills, experience with Android platforms and AWS, and a proactive attitude toward resolving issues and sharing knowledge within the team.

Key Responsibilities
- Provide L2 support for the company’s Finance Plus services, addressing technical issues across dealer, merchant, and customer platforms.
- Act as the primary contact for complex technical problems raised by customers and dealers, ensuring timely and effective resolution.
- Analyze logs and system configurations using tools such as AWS CloudWatch and Android client logs to identify engineering defects.
- Reproduce and troubleshoot issues by reconfiguring environments related to customers, dealers, or dashboards.
- Develop and maintain support documentation, best practices, and contribute actively to internal knowledge sharing initiatives.

Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
- Up to 4 years of professional experience in a relevant technical support or engineering role.
- Experience in Android mobile application development.
- Basic understanding of Mobile Device Management (MDM) and Android device administration.
- Ability to perform initial debugging using AWS logs and Android device logs.
- Strong customer service orientation with a focus on resolving complex technical issues efficiently.
- Excellent multitasking, communication, and problem-solving skills in a fast-paced and dynamic environment.

Preferred Qualifications and Benefits
- Hands-on experience with AWS, Linux, and MySQL is highly desirable.

This position offers the opportunity to work closely with a prominent brand in the electronics sector, gaining valuable experience in a challenging and supportive environment. The role demands technical expertise combined with a customer-centric approach, making it ideal for professionals looking to advance their careers in technical support engineering.

Sperton Pakistan is part of Sperton Global, an international recruitment and consulting firm dedicated to helping clients find the right talent for their teams. We pride ourselves on facilitating successful hiring processes and supporting career growth for candidates in diverse industries.