CUSTOMER SUPPORT EXECUTIVE – CALLS & WHATSAPP

Shafaq n Kami is seeking an experienced, confident, and professional female Customer Support Executive to join our team. The ideal candidate will have a strong background in customer interaction, including phone communication, WhatsApp management, and appointment coordination. This role requires someone who thrives in a fast-paced, customer-centric environment and can maintain professionalism while managing multiple tasks efficiently.

Key Responsibilities
- Handle customer inquiries through phone calls, WhatsApp, Instagram, and Facebook.
- Respond promptly and professionally to customer messages and queries.
- Manage appointment bookings, follow-ups, and maintain accurate customer records.
- Share approved offers and updates via WhatsApp Status and Instagram Stories.
- Coordinate with salon teams to ensure seamless customer service delivery.
- Efficiently manage multiple customer conversations and tasks simultaneously.
- Maintain a helpful and professional demeanor in all customer interactions.

Required Qualifications
- Minimum of 2 years’ experience in customer support, call handling, or related fields such as salon, beauty, or hospitality. Freshers will not be considered.
- Excellent communication skills in both English and Urdu.
- Confident, professional, and customer-friendly personality.
- Proficient computer skills with familiarity in WhatsApp and social media platforms.
- Strong multitasking and organizational abilities.
- Responsible, punctual, and capable of working effectively in a fast-paced environment.
- Intermediate level education is required.
- Preference will be given to candidates residing in or near Gulberg.

Preferred Qualifications and Benefits
- Competitive salary ranging from Rs30,000 to Rs45,000 per month, based on experience and skills.
- A professional and structured working environment that supports career growth.
- Opportunities for training and development to enhance skills and advance within the company.
- Work location is in-person, providing a collaborative and engaging workplace.

If you have proven experience in customer service and are confident in managing customer interactions across calls and digital platforms, we encourage you to apply. This role offers the chance to work in a dynamic environment where your skills will be valued and your professional growth supported.