Customer Support Executive – (UK Ecommerce)

We are seeking a dedicated Customer Support Representative with 2 to 3 years of experience to join our team. The ideal candidate will be responsible for managing inbound and outbound customer communications across multiple channels including phone, live chat, and email. This role requires a professional and courteous approach to delivering exceptional service, resolving customer issues efficiently, and maintaining accurate records. The position demands strong communication skills and the ability to work effectively within a fast-paced e-commerce environment, primarily serving a UK customer base.

Key Responsibilities

- Handle inbound and outbound customer calls with professionalism and courtesy.
- Provide timely and effective customer support via phone, live chat, and email channels.
- Respond promptly and professionally to customer inquiries through email and chat platforms.
- Identify customer needs to resolve product or service issues by offering appropriate solutions.
- Maintain detailed and accurate records of customer interactions, transactions, complaints, and feedback using the CRM system.
- Follow up with customers to ensure complete resolution of issues and maintain high levels of customer satisfaction.
- Escalate complex or unresolved issues to the relevant internal departments when necessary.
- Consistently meet performance metrics such as response time, resolution time, customer satisfaction scores, and quality standards.
- Deliver a positive and professional customer experience aligned with UK customer service expectations.

Required Qualifications

- 2 to 3 years of experience in customer support, preferably with exposure to a UK-based company or UK customer base.
- Proven experience handling UK customer calls and live chat support is highly preferred.
- Demonstrated ability to manage high volumes of customer interactions across calls, chats, and emails.
- Excellent verbal and written communication skills, with confidence in engaging professionally with UK customers.
- Strong problem-solving skills combined with a customer-first mindset.
- Ability to multitask and manage time effectively in a dynamic e-commerce environment.
- Familiarity with CRM systems, ticketing platforms, live chat tools, and other customer support software is advantageous.
- Ability to work independently while collaborating effectively with internal teams.
- Strong attention to detail and commitment to maintaining accurate customer records.

Preferred Qualifications and Benefits

Experience working with a UK-based e-commerce company will be considered a strong advantage. Candidates who have previously supported UK customers and understand the nuances of UK customer service standards will excel in this role. The position offers the opportunity to develop skills in a fast-growing e-commerce environment and contribute to delivering outstanding customer experiences.

If you are a motivated customer service professional with a passion for helping customers and a proven track record in a UK-focused support role, this position offers a rewarding career path with room for growth.